Technical Support Specialist - Interview with Vandy Prince

Technical Support Specialist - Interview with Vandy Prince

I have started a new segment in Blueprint Your Career podcast called, " Career Conversations!"

The show is about when I have a one on one with a professional in a particular career and converse about the Good, The Bad, and The Aggrevating aspects of their career. We also discuss, education, skills, and pay about this career profession.

 

Today's guest is Vandy Prince who is a Technicaly Support Specialist originally from The Common Wealth of Dominica. We had a great time with this interview, and definitely helpful, if you're interest in this profession.

 

Career Discussed

 

Computer support specialists provides help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization.

Your typical work day will mainly have full-time work schedules; however, many do not work typical 9-to-5 jobs. Vandy works from 7am - 7pm with on call rotations

Education Requirements: A wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for vertical advancement into computer positions,
but an associate’s degree or postsecondary classes may be enough for others.

Pay Scale: It varies based on your location and skill experience. Range is from $10/hr - $24.hr.

Technical Support Specialists Skills and job duties:

Keen people skills, customer service oriented.
Paticience is a must!
Be able to multi-task when necessary.
Dependibility

You will also need to;

-Pay attention to customers when they describe their computer problems.
-Ask customers questions to properly diagnose the problem.
-Walk customers through the recommended problem-solving steps.
-Set up or repair computer equipment and related devices.
-Work with new computer hardware or software, such as printers, word-processing software, and email.
-Assist users in installing software.
-Provide others in the organization with information about what gives customers the most trouble and about other concerns customers have.

Work Environment: You can work in many different industries, including information technology (IT), education, finance, healthcare, and telecommunication.

Any environment that uses technology so your options are endless!

 

Links For More Information

Technical Support Specialist

Career Forum on Indeed